Messaging program

Text message updates

IM4Grace LLC sends a small number of transactional text messages on behalf of licensed funeral homes. This page describes who receives them, what they contain, how permission is obtained, and how to stop them.

SMS Program Terms

Program: CareFlow transfer and status notifications, operated by IM4Grace LLC on behalf of licensed funeral homes.

Recipients: Only a family contact designated during the first call with the funeral home. Transfer drivers and funeral home staff use the CareFlow application and do not receive text messages.

Message frequency: Message frequency varies by case. A family contact receives up to 5 messages for a single transfer and none afterward. Msg & data rates may apply.

Reply STOP to cancel at any time. Reply HELP for help. For support, contact hello@im4grace.com.

Who receives messages

Families

A family member receives messages only when the funeral home handling their arrangements has asked for permission and the family member has agreed. The messages come on behalf of that funeral home and identify it by name.

Transfer drivers and funeral home staff

Transfer drivers and funeral home staff do not receive text messages. Drivers receive their assignments, and funeral homes follow a transfer's progress, inside the CareFlow application.

How permission is obtained

Permission is collected verbally, by funeral home staff, during the first telephone call with the family.

After transport arrangements have been settled, the funeral director asks the family member whether they would like to receive text message updates while their loved one is being brought into the funeral home's care. If the family member agrees, they provide their mobile number during that call.

The funeral director then records that permission in our platform for that specific case. Recording it is a required step, timestamped and attributed to the staff member who obtained it. Our system will not create or send any message to a family member unless that step has been completed for that case.

Permission is never assumed, never carried over from one case to another, and never obtained by IM4Grace directly. We do not purchase, rent, or otherwise acquire phone numbers, and we do not send messages to anyone who has not been asked by their funeral home.

What the messages say

Messages are transactional status notices. They contain no marketing, no promotions, no solicitations, and no requests for reviews or referrals. A family contact receives up to five short updates for a single transfer and nothing afterward.

Sent to the family when the team is on the way:

CareFlow for Smith Funeral Home: Our team is en route to bring Dale into our care. We expect to arrive around 2:45 AM. Updates: https://im4grace.com/f/xxxxxxxx Reply STOP to end, HELP for help.

Sent only if the team is delayed:

CareFlow for Smith Funeral Home: Our team is still en route and now expects to arrive around 3:15 AM. We apologize for the delay.

Sent as the team arrives at the place of death:

CareFlow for Smith Funeral Home: Our team is arriving now.

Sent once the person is in the team's care:

CareFlow for Smith Funeral Home: Dale is now in our team's care and en route to the funeral home.

Sent on arrival at the funeral home - the last message in the case:

CareFlow for Smith Funeral Home: Dale has arrived safely into our care at the funeral home. We will reach out when the time is right. To speak with a funeral director sooner, please call us at (303) 555-0142. This is our last text update.

Sent in reply to HELP:

CareFlow updates for Smith Funeral Home. Call (303) 555-0142. Msg & data rates may apply. Reply STOP to end.

Message frequency

Messages are sent only in connection with a specific transfer. There is no recurring or scheduled messaging. A family contact receives up to five short updates relating to one transfer, and nothing after that. Transfer drivers and funeral home staff receive no text messages at all.

How to stop receiving messages

Reply STOP to any message. This takes effect immediately and no further messages will be sent to that number.

You may also tell the funeral home directly, by phone or in person, that you no longer wish to receive messages. Funeral home staff can disable notifications for the case at once.

Reply HELP to any message for assistance. For questions about a specific case, contact your funeral home directly.

Cost

IM4Grace does not charge families or drivers anything for these messages. Message and data rates from your own mobile carrier may apply.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile numbers collected for this purpose are used only to send the messages described on this page. They are not sold, rented, or shared with third parties for marketing purposes. See our privacy policy for details.

Questions

IM4Grace LLC · 14178 W. Center Dr., Lakewood, CO 80228 · hello@im4grace.com